New Hanover Regional Medical Center IS Micro Computer Specialist - IS Client Services in Wilmington, North Carolina

IS Micro Computer Specialist - IS Client Services

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Job Details

This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center. JOB SUMMARY: The Microcomputer Specialist is responsible for answering work orders related to Information Technology from the end-users. This position troubleshoots hardware, software and the corresponding configurations. This position helps users learn specific functions using their Information Technology. PRIMARY JOB DUTIES: 1. To analyze, configure, install and maintain microcomputer workstations, peripherals and software in support of the Medical Center functions. 2. Communicates effectively in order to provide optimal support of all departments' Information systems needs in a manner that promotes a professional climate throughout the Medical Center. 3. Responds to Help Desk requests from end-users; defining priorities, answering questions and resolving problems. 4. Troubleshoots problems with network systems and applications as they relate to the systems' network. 5. Maintains knowledge of current technology. 6. Maintains current and orderly reference library. 7. Works with technical support vendors to resolve end-user issues and problems. 8. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 9. Performs other related duties as required. ESSENTIAL JOB SPECIFICATIONS: 1. Education: BS in Computer Science or related technical degree preferred. n Associates degree with three years of customer support experience is required. 2. Licensure/Certifications: None required 3. Experience: Three years of customer support in Information Technology