Verizon Financial Services Representative - Credit and Collections in Wilmington, North Carolina

What you’ll be doing...

You will work with customers over the phone to help them find a way to pay their past due Verizon bills sooner rather than later with the goal to help maintain their service. You’ll be the voice of Verizon as you work towards a positive outcome for the customer by making them feel valued and understood. Your role is critical to our goal of keeping people connected and to their feeling good about Verizon. In this role, a vital part of the customer experience is in your hands. As a Financial Services Representative, you’ll work on a team in a fast-paced, results-oriented call center.

  • Learning about a wide variety of products and services offered by Verizon.

  • Taking inbound and making outbound customer calls.

  • Listening to the customer, sharing information and researching issues in real time.

  • Resolving the customer’s situation in a positive way for all parties.

  • Each day you’ll be busy handling 70-90 cases.

  • Of course, you’ll have scheduled breaks and lunch.

  • Your schedule will rotate from time to time, some holidays may be required and overtime is possible if you’d like to work more.

What we’re looking for...

You are a good listener and can build trust quickly over the phone. You are energized by the challenge of working through difficult situations and finding positive outcomes. You enjoy gathering information and understanding the facts of a situation. You bounce back when dealing with frustrated people and like solving problems. You are flexible, dependable and work well on a team.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

  • Call center or customer service experience.

  • Willingness to work shifts that run from 7:00 a.m. - 9:00 p.m. on weekdays and 7:00 a.m. - 4:00 p.m. on Saturdays.

Even better if you have:

  • Gathered and researched information from multiple sources.

  • Strong interpersonal, communications and negotiating skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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