Duke Energy C&M Contractor Specialist in Wilmington, North Carolina

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Primary work location: This position can be located at any office in the Wilmington area. The primary work location to be discussed during the interview.

This position is responsible and accountable for direct oversight and execution of contractor construction, maintenance and restoration activities. Ensure the adherence to safe work practices, construction standards, work methods and procedures. Position serves as single point of contact for all C&M contractors’ utilization with a focus on improving overall job costs, quality and timeliness through work planning, job execution, inspection process, audits, crew productivity, site and dependency management, job design review, and required material, time and equipment management. Support customer satisfaction efforts by collaboration with local company and contractor management, peers and peer organizations to meet customer commitment dates.

Duties and responsibilities include but are not limited to the following:

  • Responsible and accountable for managing job readiness, maximizing crew productivity and adherence to the work plan

  • Ensure the safe and efficient utilization of contractor resources to meet the work plan. This positions works to ensure customer needs are met while working with internal partner CM and Resource and Project Management organizations.

  • Accountable/Responsible for the contractor crews managing and executing an assigned 2 week work schedule as detailed in the work flow process.

  • Accountable/responsible for job readiness checks working with appropriate contractor field leadership and crews.

  • Document any anomalies in the work plan, and then actively managing this block of work while communicating with Resource Management to correct or resolve issues impacting the work plan.

  • Monitor progress of work orders assigned to resources under the control of this position.

  • Perform crew safety, productivity and quality assessments, job reviews and provide Work Orders field statuses…etc.

  • Work with appropriate organization(s) to support process improvement (Zone Operations, R&PM, Engineering, Supply chain…etc).

  • The Contractor Specialist will also partner at times with the CM Specialist within their geographic area of responsibility as contractor resource support is needed for emergent work (i.e., restoration). The CM Contractor Specialist will be the primary contact for any contractor resource request(s) for local support to a CM Operations Center.

Adjusts, assigns and executes contractor construction, maintenance and restoration activities

  • Provide feedback to the Scheduler, or appropriate parties, on rescheduling reasons; including, any work plan adherence variations, or emerging issues that will result in carry-over work or unfinished tasks in a timely manner.

  • Monitor and report on the contractor work status.

  • Monitor daily crew complements.

  • Arranges any equipment and material needs.

  • Adjust estimated man-hours as appropriate to complete work requests.

  • Ensures contract crews have appropriate job specific information for each work request or order. Secures the pertinent job information (work requests, work orders, drawings, and material list).

  • Monitor and adjust scheduled work and resources as needed to meet organizational expectations.

  • Keep Scheduler abreast of contractor resource reassignments for emergent work that impacts the scheduled work plan while working in tandem with the CM specialist on work plan updates.

  • Attend weekly and monthly communication meetings in addition to daily communications with Scheduler and CM Specialist as needed.

  • Manage and adjust dependency opportunities to ensure the crew has no roadblocks to starting the job when they arrive on site.

  • Provides support and oversight for Switching and tagging requirements

  • Reduce/eliminate re-work and contract warranty claims.

  • Direct and coordinate contractor resources supporting zone operations for restoration activities during minor and mid-level events.

  • Serve in leadership positions supporting zone operations during after-hours storm response.

  • Lead and direct native and off system contractors supporting zone operations during storm restoration.

  • Provide initial safety direction and orientation for off system contractors during major events.

Monitors crew productivity, process and standards adherence, and work request status

  • Accountable/responsible to notify the Capacity Planner when contractor crews have completed work in the field on Capacity/Load Growth projects.

  • Meet regularly with contractor management to evaluate and report on their safety and work performance, as well as other notable field observations.

  • Inspect, monitor and audit contractor safety and work quality.

  • Ensure notification and timely documentation of Preliminary Incident Report (PIR) process including follow up.

  • Ensure that all aspects of contractors incorporate safe work practices by working with the contractor to address safety audit findings.

  • Complete field inspections as required for continual improvement efforts regarding safety, work and process efficiencies, and quality of documentation.

  • Promote Safety and Human Performance (HP) fundamentals and execute action plans to ensure documented improvements and recommendations are completed in a timely manner.

  • Manage adjustments to unit contract work in relation to time and equipment (T&E) add ons utilizing approved T&E process.

  • Effectively manage all T&E work to validate charging for personnel, equipment and work listed on contractor time sheets.

  • Ensure all work is completed safely, on schedule, and in accordance with approved specifications.

Builds relationships and communicates with customers, builders, developers, electricians, and other area utilities

  • Build and maintain strong relationships with both internal partners and external customers, including but not limited to, the following positions: Schedulers, CM Specialist, CM Supervisors, Planners, Engineers, Builders, Developers, Electricians, other utilities, and governmental interfaces.

  • Partner with the Scheduler and CM Specialist to ensure effective execution of the work plan from the 4 week horizon throughout completion.

  • The Contractor Specialist and Scheduler will work as a unified team to deliver a safe work plan whereby the crews can complete the tasks as intended.

  • Promotes coordination with other entities to meet internal requirements and external requests.

  • Resolve disputes between external parties and Duke Energy Company

  • Resolves contractor related customer issues and supports claims resolution

  • Conducts and assists in the investigation and resolution of elevated complaints/claims associated with contractors and their performance.

  • Resolve practical issues, interpret instructions, and perform tasks to resolve problems as they pertain to contractor related issues.

Basic Qualifications

  • High School Diploma or equivalent

  • 6-8 years of related C&M Operations experience

  • Possesses strong Distribution C&M experience (6 years)

  • Valid drivers’ license

Desired Qualifications

  • Demonstrated working knowledge of Distribution Safe Work Practices

  • Possesses in-depth knowledge of Distribution design and quality standards

  • Possesses an exceptional personal safety record

  • Demonstrated effective leadership skills

  • Possesses excellent Distribution C&M experience (8 years)

  • Demonstrated effective communication skills (oral and written)

  • Demonstrated ability to be self-directed

  • Possesses satisfactory work availability, during and after work hours

  • Demonstrated effective influencing skills

  • Demonstrated good interpersonal skills

  • Possesses experience in multiple roles in Distribution

  • Demonstrated excellent knowledge of Distribution design and quality standards

  • Demonstrated good computer skills – knowledge of Distribution computer systems, Outlook and Microsoft Office products

  • Demonstrated ability to achieve team results through others

  • Demonstrated experience in effectively handling of contract performance issues

Travel Requirements


Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Tuesday, May 22, 2018

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.