ABBTECH Professional Resources, Inc. Remedy ITSM Application Administrator - Camp Lejeune in Camp Lejeune, North Carolina
Education: Bachelor's Degree in Computer Science, MIS, Business, or related field
The Remedy ITSM Application Administrator will configure ITSM to meet Marine Corps specific requirements and will provide user support for the USMC ITSM user community. The Remedy ITSM Application Administrator will use BMC’s Remedy Asset management, Remedy Data Import Tool and Remedy User Tool for configuration management activities.
The Application Administrator can expect to work with all of the BMC Remedy ITSM modules.
KNOWLEDGE, SKILLS AND ABILITIES
Experience administering and configuring BMC Remedy ITSM 8.x or higher:
Account creation and maintenance
Application installation and configuration
Oracle database administration in support of a BMC Remedy ITSM implementation
Able to interact with existing and new customers to:
Rapidly resolve customer incidents, requests, or answer questions using phone, e-mail, chat, and desktop collaboration
Create Knowledge articles and streamline operational activities
Document all communication in Remedy tickets, providing required details to resolve issues
Strong written and verbal communication skills, including documenting Remedy configurations and submitting change requests to Change Review Boards (CRBs).
SPECIFIC SKILLS DESIRED FOR THIS POSITION
Proficient in BMC Remedy ARS, Mid-Tier, Service Request Management (SRM) and ITSM Suite to include Incident Management, Change Management, Asset Management, Knowledge Management, and the Configuration Management Database (CMDB).
Proven experience providing administration of BMC Remedy ITSM 8.x or higher.
A positive attitude, with a strong customer focus and desire to support the Department of Defense (DoD) mission.
Ability to provide correctional actions due to hardware or software failures or vulnerabilities.
Familiarity with the Information TechnologyInfrastructure Library (ITIL®) processes – a set of best practices for improving IT management and service.
Correct functional issues with EIS and Remedy post-failover, prior to completion of GAT.
Remediate all medium, high, and critical risks based upon Common Vulnerability Scoring System (CVSS) Version 3, and re-assess affected portions of the services within ten (10) business days of the self-assessment.
Clearance: Active Secret
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans